Refund and Return Policy of Quantumrigpc

Effective Date: January 6, 2025

At Quantumrigpc, customer satisfaction is our priority. This Refund and Return Policy outlines the conditions under which returns, exchanges, and refunds are processed. Please read the policy carefully to ensure a smooth experience.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in its original packaging.

  • Returns must be initiated within 30 days of the purchase date.

  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

The following items are non-returnable:

  • Custom or engraved products.

  • Gift cards or promotional items.

  • Products damaged due to misuse or improper care.

3. Return Process

Step 1: Initiate a Return

  • Contact our customer service team at info@quantumrigpc.com with your order number and reason for return.

Step 2: Receive Return Authorization

  • Our team will provide a Return Merchandise Authorization (RMA) number and instructions for shipping the product back.

Step 3: Ship the Product

  • Package the product securely and include all original accessories.

  • Ship the product to the address provided in the return instructions. Customers are responsible for return shipping costs unless the product is defective or damaged during delivery.

Step 4: Inspection and Refund

  • Once we receive the returned product, it will be inspected. If it meets our return criteria, a refund will be processed to your original payment method within 7-10 business days.

4. Refunds

Refund Timeline:

  • Refunds are typically processed within 7-10 business days after approval.

Refund Deductions:

  • For non-defective returns, a restocking fee of 10% of the product’s price may apply.

  • Original shipping fees are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

  • If you wish to exchange a product, the return process must be followed first. Once the return is approved, you may place a new order for the desired product.

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at info@quantumrigpc.com with photos of the product and packaging. We will:

  • Offer a replacement or refund at no additional cost to you.

  • Cover shipping costs for defective or damaged items.

7. Cancellation Policy

  • Orders can be canceled within 24 hours of placement for a full refund.

  • After 24 hours, cancellation requests may not be accommodated if the product has already been shipped.

8. International Returns

For international customers:

  • All return shipping fees and duties are the responsibility of the customer.

  • Refunds will be processed only after the product is received and inspected.

9. Contact Us

For any questions or concerns regarding refunds and returns, please reach out:

Thank you for choosing Quantumrigpc. We are committed to ensuring your satisfaction with every purchase.